Help & FAQ
Getting Started
- Create an account - Sign up for free with your email address
- Click "Post Ad" - Find the button in the top navigation
- Fill out the form - Add title, description, photos, price, and location
- Choose a category - Select the most appropriate category for your item
- Publish your listing - Review and submit to make it live
Free accounts can have up to 15 active listings at any time.
- Browse or search - Use the search bar or browse categories
- View listings - Click on items that interest you
- Contact the seller - Use our messaging system
- Arrange pickup/shipping - Coordinate with the seller
- Complete the transaction - Inspect item and pay as agreed
Always meet in safe, public places for item exchanges.
Professional Accounts
Professional accounts are designed for frequent sellers and businesses:
- 250 active listings (vs 15 for free accounts)
- Professional name display on listings and profile
- Enhanced profile with business information
- Professional dashboard with analytics and insights
- Priority customer support
Price: CHF 20/month
Verified Professional Accounts are currently unavailable as we improve our verification process.
When available, verified accounts will include:
- All Professional Account features
- Verified badge on listings and profile
- Enhanced credibility with manual verification
- Premium placement in search results
Professional accounts still provide excellent value with all current features!
Safety & Security
Safe Meeting Places:
- Shopping centers and malls
- Police stations
- Busy cafes or restaurants
- Train stations with good lighting
Safety Tips:
- Tell someone where you're going
- Meet during daylight hours
- Trust your instincts
- Inspect items before paying
For more detailed safety information, visit our Safety Guide.
You can report issues through several channels:
- How to Report a Listing - Use the "Report" button on any listing
- How to Report a User - Use the "Report" option on user profiles
- Contact support - Use our contact form for general issues
- Emergency situations - Contact Swiss police at 117
We review all reports within 24 hours and take appropriate action.
Payments & Pricing
Troovo is a platform only - we don't process payments for items. Safe payment methods include:
- Cash on pickup - Inspect items before paying
- TWINT - Swiss mobile payment system
- Bank transfer - For trusted sellers only
- PayPal Goods & Services - Offers buyer protection
Free for personal use!
- Creating listings - Free
- Browsing and searching - Free
- Messaging other users - Free
- Up to 15 active listings - Free
Professional accounts:
- Professional Account: CHF 20/month
- Up to 250 listings + professional features
Switzerland Specific
Troovo doesn't directly offer shipping, but sellers can offer shipping options:
- Swiss Post - Nationwide delivery service
- Private couriers - DPD, DHL, etc.
- Pickup only - Many sellers prefer local pickup
Shipping costs and arrangements are agreed between buyer and seller.
Troovo supports Switzerland's main languages:
- German - Deutsch
- French - Français
- Italian - Italiano
- English - For international users and expats
You can change your language preference in your profile settings.