Help & FAQ

Listing limits depend on your account type:

• Free Accounts: Up to 15 active listings
• Pro Accounts: Up to 250 active listings

Listings never expire - they stay active until you delete them or mark them as sold.

1. Browse or search - Use the search bar or browse categories
2. View listings - Click on items that interest you
3. Contact the seller - Use our messaging system
4. Arrange pickup/shipping - Coordinate with the seller
5. Complete the transaction - Inspect item and pay as agreed

The "Verified Sellers" filter shows only listings from sellers who have purchased verification.

This filter shows sellers who:

• Have User Verification badge (CHF 12)
• Have Business Verification badge (CHF 75)
• Are official Troovo Partners

You can find this filter on the browse page.

User Verification costs CHF 12 (one-time fee)

User Verification uses Stripe Identity for automated government ID verification.

What you get:

• Blue "ID Verified" badge on your profile and listings
• Appear in the "Verified Sellers" filter
• Build trust with buyers

Verification Process:

1. Pay CHF 12 via Stripe
2. You'll be redirected to Stripe Identity
3. Upload your government-issued ID
4. Take a selfie for verification
5. Verification completes in 5-30 minutes

Accepted Documents:

• Swiss ID card
• Passport
• Driving license

Get Verified Now

Business Verification costs CHF 75 (one-time fee)

Business Verification is for registered businesses and Pro account holders.

What you get:

• Green "Business Verified" badge
• Verified business name display
• Appear in the "Verified Sellers" filter
• Enhanced credibility

Verification Process:

1. Upgrade to Pro account
2. Submit verification documents
3. Pay CHF 75 verification fee
4. Manual review (3-5 business days)
5. Receive notification upon approval

Required Documents:

• Business registration extract (Handelsregisterauszug)
• Proof of address
• ID of business owner

Upgrade & Verify

Official Partner Badge (Purple)

Partner accounts are for organizations with special relationships with Troovo.

Who can be a Partner?:

• Brockis and second-hand shops
• Registered NGOs and charities
• Organizations with formal agreement with Troovo

Partner Benefits:

• Official "Partner" badge (purple)
• Highest trust level on the platform
• Appear in the "Verified Sellers" filter
• No cost - partnership is free

Partner verification cannot be purchased - it must be granted by Troovo.

Inquire About Partnership

Unverified sellers don't have a verification badge.

This does NOT automatically mean they are untrustworthy - many legitimate sellers simply haven't purchased verification.

Buying from unverified sellers:

• Extra caution advised
• Always meet in safe, public places for item exchanges.
• Inspect items before paying
• Never pay before seeing the item

Most unverified sellers are legitimate

Boosts give your listings priority placement at the top of search results and category pages.

Boost Benefits:

• Appear at top of search results
• "Boosted" badge on your listing
• Increased visibility and views
• Lasts 7 days

Boost Pricing:

Boost My Listings

Using Boosts:

1. Purchase boost credits if needed
2. Go to "My Listings" page
3. Click the "Boost" button on any listing
4. Boost activates immediately
5. Your listing stays at the top for 7 days

Important Notes:

• Boost credits don't expire
• You can boost the same listing multiple times
• Boosted listings always appear above non-boosted ones
• Boost automatically ends after 7 days

Pro accounts cost CHF 20/month

Pro accounts are designed for frequent sellers, small businesses, and professional sellers.

Pro Features:

• 250 active listings (vs 15 for free)
• 10 photos per listing (vs 5 for free)
• Professional business name
• Analytics and insights
• Priority customer support

Upgrade to Pro

Additional Costs:

• User Verification: CHF 12 (one-time)
• Business Verification: CHF 75 (One-time (Pro accounts only))
• Single Boost: CHF 3 (per boost (7 days))
• 5-Boost Bundle: CHF 10 (5 boosts)

Safe Meeting Places:

• Shopping centers/malls
• Police stations
• Busy cafés/restaurants
• Train stations (good lighting)

Safety Tips:

• Tell someone where you're going
• Meet during daylight hours
• Trust your instincts
• Inspect before paying
• Bring a friend if possible (for high-value items)

Detailed safety information Safety Guide.

Common Scam Warning Signs:

• Price too good to be true
• Seller refuses to meet in person
• Requests payment before viewing
• Poor communication or grammar
• Pressure to decide quickly
• Requests unusual payment methods (gift cards, Western Union)

Protect Yourself:

• Ask to verify seller identity (meet in person)
• Use the "Verified Sellers" filter if preferred
• Never send money in advance
• Always inspect items personally
• Use secure payment methods

If a seller disappears after payment:

1. Document everything:
   • Save all messages
   • Screenshot the listing
   • Keep payment receipts
2. Report the user to Troovo:
   • Use the "Report" button
   • Provide a detailed description
   • We investigate and ban users if needed
3. File police report:
   • Contact local police (Dial 117)
   • Provide all evidence and documentation
   • Get a case reference number
4. Contact your payment provider:
   • PayPal offers buyer protection for eligible transactions
   • Your bank may be able to help with fraud cases

Troovo will cooperate with law enforcement and provide user information if legally required.

If fraud occurs and police investigate, here's what data exists and how authorities can access it:

What Data Troovo Has

Troovo can provide police with:

• User account information (email, username, phone)
• Listing history
• Message history between users
• IP addresses and login logs
• Verification status (whether user paid for verification)
• Transaction dates and times

What Data Stripe Has

Stripe Identity stores:

• Government ID photos (passport, ID card, driver's license)
• Full legal name from ID
• Date of birth
• ID document number
• Verification selfie photo

How Police Request Data

1. File police report:
   • Contact Swiss police at 117
   • Get case number and formal complaint
2. Police contact Troovo:
   • Police send formal request to: [email protected]
   • Troovo provides account data, messages, IPs, listings
3. Police contact Stripe:
   • Stripe has legal process at: stripe.com/legal/ler
   • Police submit subpoena/legal request to Stripe
   • Stripe responds to valid legal requests from law enforcement

Troovo fully cooperates with law enforcement investigations and will provide all available data with proper legal requests.

You can report issues through several channels:

• How to Report a Listing - Use the "Report" button on any listing
• How to Report a User - Use the "Report" option on user profiles
• Contact Support - Use our contact form for general issues
• Emergency situations - Contact Swiss police at 117

We review all reports within 24 hours and take appropriate action.

Troovo is a marketplace platform only - we don't handle payments - We don't process payments.

Safe Payment Methods:

• Cash on pickup - Inspect before paying
• TWINT - Swiss mobile payment
• Bank transfer - Trusted sellers only
• PayPal Goods & Services - Offers buyer protection

Free for personal use!

• Creating listings - Free
• Browsing & searching - Free
• Messaging users - Free
• Up to 15 listings - Free

Optional paid features:

• Pro Account: CHF 20/month
• User Verification: CHF 12 (one-time)
• Business Verification: CHF 75 (one-time)
• Listing Boosts: CHF 3-10

No, Troovo doesn't handle shipping directly. Sellers and buyers arrange shipping privately.:

• Swiss Post - Nationwide delivery
• Private couriers - DPD, DHL, etc.
• Pickup only - Most sellers prefer local pickup

Shipping costs are arranged between buyer and seller

Troovo supports all Swiss national languages plus English:

• German - Deutsch
• French - Français
• Italian - Italiano
• English - For international users and expats
• Romansh - Rumantsch

Change language anytime in your profile settings