🔒 Privacy Policy

At Troovo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our marketplace platform.

1.1 Our Commitment

• ✅ We collect only the data necessary for platform operation
• ✅ We never sell your personal information
• ✅ We use secure systems to protect your data
• ✅ We comply with Swiss and EU privacy laws

1.2 Applicable Laws

This policy complies with:

• Swiss Federal Data Protection Act (FADP)
• EU General Data Protection Regulation (GDPR)
• Swiss Consumer Protection Laws

2.1 Account Information

When you create an account, we collect:

• Basic Details: Name, username, email address
• Location: Canton and city (for local marketplace functionality)
• Language: Preferred language setting
• Account Type: Free, Business, or Verified status

2.2 Listing Information

• Item Details: Photos, descriptions, prices, categories
• Location Data: Canton and city for item location
• Contact Preferences: How buyers should contact you

2.3 Communication Data

• Messages: Communications between users through our platform
• Support Tickets: Customer service communications
• Reports: Safety reports and policy violations

2.4 Technical Information

• Usage Data: Pages visited, time spent, clicks
• Device Info: Browser type, IP address, device identifiers
• Performance Data: Page load times, errors, system performance

2.5 Payment Information (Professional Accounts)

• Billing Details: Business name, billing address
• Payment Processing: Processed securely through Stripe (we don't store card details)
• Transaction Records: Subscription and verification payment history

3.1 Platform Operation

• Creating and managing your account
• Displaying your listings to other users
• Facilitating communication between buyers and sellers
• Processing business account subscriptions
• Providing customer support

3.2 safety_security

• Preventing fraud and abuse
• Investigating policy violations
• Maintaining platform security
• Complying with legal requirements

4.1 Public Information

The following information is publicly visible on your listings and profile:

• Username and first name
• General location (canton/city, not exact address)
• Listing information (photos, descriptions, prices)
• Business name (for business accounts)
• Verification status (for verified accounts)

4.2 We DO NOT Share

• ✅ Your email address (except as you choose to share)
• ✅ Your phone number
• ✅ Your exact address
• ✅ Private messages
• ✅ Payment information

5.1 Security Measures

• 🔒 Encryption: All data transmitted using HTTPS/TLS
• 🔒 Password Security: Strong hashing with bcrypt
• 🔒 Server Security: Regular updates and monitoring
• 🔒 Access Control: Limited employee access on need-to-know basis
• 🔒 Backups: Regular encrypted backups

6.1 Access & Control

You have the right to:

• ✅ Access: Request a copy of your personal data
• ✅ Update: Correct inaccurate information
• ✅ Delete: Request deletion of your account and data
• ✅ Download: Export your data in common formats
• ✅ Object: Object to certain types of processing

7.1 Essential Cookies

We use necessary cookies for:

• User authentication and sessions
• Language preferences
• Security and CSRF protection
• Basic platform functionality

7.2 No Advertising Tracking

We do NOT use:

• ✅ Advertising cookies
• ✅ Social media tracking
• ✅ Cross-site tracking
• ✅ Behavioral advertising