📋 Terms of Service

Welcome to Troovo ("we," "our," or "us"), the free marketplace platform for Switzerland. By accessing or using our services, you agree to be bound by these Terms of Service.

1.1 Who Can Use Troovo

• You must be at least 18 years old
• You must have legal capacity to enter into contracts
• You must provide accurate and complete information
• You must comply with all applicable Swiss and local laws

1.2 Platform Purpose

Troovo is a platform only that connects buyers and sellers. We do not sell products directly, process payments for items, or take possession of items. All transactions are between users.

2.1 Free Personal Accounts

• ✅ Free forever for casual sellers
• ✅ Up to 15 active listings at any time
• ✅ Full access to messaging and search features
• ✅ Perfect for individuals selling personal items

2.2 Professional Accounts

• 💼 CHF 20/month subscription fee
• 💼 Up to 250 active listings
• 💼 Business name display on listings and profile
• 💼 Business dashboard with analytics
• 💼 Enhanced profile features
• 💼 Priority customer support

2.3 Verified Professional Accounts

• ✅ All Business Account features
• ✅ CHF 75 one-time verification fee
• ✅ Manual verification by Troovo team
• ✅ Verified Professional Badge ✅
• ✅ Enhanced trust and credibility
• ✅ Premium search placement

2.4 Payment Terms

• Business subscriptions are billed monthly in advance
• Verification fees are one-time payments
• No refunds for partial months or verification fees
• Subscriptions auto-renew unless cancelled
• You can cancel anytime - listings remain active until end of billing period

3.1 Allowed Items

• ✅ Legal goods in good condition
• ✅ Items you own or have right to sell
• ✅ Accurate descriptions and authentic photos
• ✅ Fair and reasonable pricing

3.2 Prohibited Items

• ❌ Illegal items or services
• ❌ Weapons, ammunition, or explosives
• ❌ Drugs or controlled substances
• ❌ Stolen goods
• ❌ Counterfeit or trademark-infringing items
• ❌ Adult content or services
• ❌ Live animals (pets may be allowed with restrictions)
• ❌ Items requiring special licenses without proper documentation

3.3 Listing Quality Standards

• Photos must be authentic and recent
• Descriptions must be complete and honest
• Condition description must be accurate
• Contact information must be current
• No duplicate or spam listings

4.1 General Conduct

• Be honest and respectful
• Respond promptly to inquiries
• Meet in safe, public places
• Complete transactions as agreed
• Report suspicious activities

4.2 Prohibited Conduct

• ❌ Fraudulent practices
• ❌ Harassment or threats
• ❌ Spam or unsolicited marketing
• ❌ Impersonating others or fake identities
• ❌ Bypassing safety measures
• ❌ Collecting user data without permission

4.3 Professional Account Responsibilities

Professional Account holders must additionally:

• Comply with all commercial and tax laws
• Provide accurate business information
• Honor consumer rights
• Maintain professional standards
• Have clear return and warranty policies

10.1 Updates to Terms

We may update these Terms periodically.

• We will post updates on this page
• We will notify by email for material changes
• 30 days to review before taking effect

10.2 Contact Information

For questions about these Terms:

• Email Address: [email protected]
• Customer Support: Contact Form