Terms of Service – Troovo Free Classifieds Platform

Welcome to Troovo ("we," "our," or "us"), the free marketplace platform for Switzerland. By accessing or using our services, you agree to be bound by these Terms of Service.

1.1 Who Can Use Troovo

• You must be at least 18 years old
• You must have legal capacity to enter into contracts
• You must provide accurate and complete information
• You must comply with all applicable Swiss and local laws

1.2 Platform Purpose

Troovo is a marketplace platform that connects buyers and sellers. We do not sell products directly or take possession of items. Troovo is for buying and selling goods and services — not for fundraising, donations, or political campaigns.

2.1 Free Personal Accounts

• Free forever for casual sellers
• Up to 15 active listings at any time
• Up to 5 photos per listing
• Full access to messaging and search features
• All item categories and services available
• Perfect for individuals selling personal items

2.2 Professional Accounts (Pro)

• CHF 20/month subscription fee
• Up to 250 active listings
• Up to 10 photos per listing
• Business name display on listings and profile
• Business dashboard with analytics
• Enhanced profile features
• Priority customer support

2.3 Professional Accounts (Pro+)

• CHF 45/month subscription fee
• Up to 250 active listings
• Up to 30 photos per listing
• 3 boost credits included monthly
• All Professional account features
• Maximum visibility for high-volume sellers

2.4 ID Verification

• CHF 5 one-time fee
• Government ID verified via Stripe Identity
• ID Verified badge on your listings
• Increased buyer trust
• Your legal name is locked to your verified identity

2.5 Business Verification

• Requires an active Professional account
• CHF 75 one-time verification fee
• Manual verification by Troovo team
• Business Verified badge
• Enhanced trust and credibility
• Premium search placement

2.6 Partner Accounts

• By invitation or application only
• Free Professional account features
• Partner badge on all listings
• Available to nonprofits, charities, and select business partners
• Apply at [email protected]

2.7 Troovo Shops

• Your own storefront on Troovo
• Integrated payments via Stripe Connect
• Zero platform fees — only Stripe processing fees apply
• Supports catalog-style product listings and inventory management
• Requires Professional account or Partner status

2.8 Payment Terms

• Professional subscriptions are billed monthly in advance
• Verification fees are one-time, non-refundable payments
• No refunds for partial subscription months
• Subscriptions auto-renew unless cancelled
• You can cancel anytime — listings remain active until end of billing period

3.1 Allowed Items

• Legal goods in good condition
• Items you own or have the right to sell
• Services you can legally provide
• Accurate descriptions and authentic photos
• Fair and reasonable pricing

3.2 Prohibited Items

• Illegal items or services
• Weapons, ammunition, or explosives
• Drugs or controlled substances
• Stolen goods
• Counterfeit or trademark-infringing items
• Adult content or services
• Live animals (pets may be allowed with restrictions)
• Items requiring special licenses without proper documentation
• Fundraising campaigns or donation requests
• Political or ideological content

3.3 Listing Quality Standards

• One item, one listing: Each listing must represent one specific item or one clearly defined service at one fixed price
• Catalog-style listings, multi-item bundles, or listings offering multiple products or price options are not permitted — use Troovo Shops instead
• Stock or inventory listings (multiple units available for sale) require a Troovo Shop
• Photos must be authentic and of the actual item being sold
• Descriptions must be complete, honest, and describe only the listed item
• Condition description must be accurate
• Contact information must be current
• No duplicate or near-duplicate listings
• Listings must not be used primarily for advertising or promotion

4.1 General Conduct

• Be honest and respectful
• Respond promptly to inquiries
• Meet in safe, public places
• Complete transactions as agreed
• Report suspicious activities

4.2 Prohibited Conduct

• Fraudulent practices or misrepresentation
• Harassment or threats
• Spam or unsolicited marketing
• Impersonating others or using fake identities
• Bypassing safety measures or platform features
• Collecting user data without permission
• Using listings for search engine optimization (SEO) or to generate external traffic
• Including external URLs, website addresses, or social media handles in listings
• Directing buyers to contact you outside of Troovo messaging before a transaction
• Using brand names, hashtags, or business identifiers to promote external businesses

4.3 Professional Account Responsibilities

Professional Account holders must additionally:

• Comply with all commercial and tax laws, including VAT obligations
• Provide accurate business information
• Honor consumer rights under Swiss law
• Maintain professional communication standards
• Have clear return and warranty policies
• Sellers operating at commercial volume or conducting business activity may be required to use a Professional account

5.1 Updates to Terms

We may update these Terms periodically.

• We will post updates on this page
• We will notify registered users by email for material changes
• 30 days notice before significant changes take effect

5.2 Contact Information

For questions about these Terms:

• Email: [email protected]
• Customer Support: Contact Form