Agid & Dumondas

listing_limits_depend_account:

• Contos gratuits: up_to_15_active_listings
• Contos Pro: up_to_250_active_listings

listings_never_expire

1. Tschertgar u navigar - Utilisescha la trav da tschertga u las categorias
2. Vesair annunzis - Clicca sin artitgels d'interess
3. Contactar il vendider - Utilisescha il sistem da messadis
4. Organiar ritirada/spediziun - Coordinar cun il vendider
5. Cumplettar la transacziun - Controllar l'artitgel e pajar

verified_sellers_filter_desc

filter_shows_sellers_who:

• have_user_verification_badge (CHF 12)
• have_business_verification_badge (CHF 75)
• are_official_troovo_partners

find_filter_listings_page

La verificaziun d'utilisader costa CHF 12 (taxa unica)

user_verification_uses_stripe

Tge che ti survegns:

• id_verified_badge_profile
• appear_verified_sellers_filter
• build_buyer_trust

Process da verificaziun:

1. pay_chf_12_stripe
2. redirected_stripe_identity
3. Chargiar si tes document d'identitad uffizial
4. take_selfie_verification
5. verification_completes_5_30_min

accepted_documents:

• swiss_id_card
• passport
• driving_license

get_verified_now

La verificaziun professiunala costa CHF 75 (taxa unica)

business_verification_for_pro_accounts

Tge che ti survegns:

• business_verified_badge
• verified_business_name_display
• appear_verified_sellers_filter
• Credibilitad ameliorada

Process da verificaziun:

1. upgrade_pro_account
2. submit_verification_documents
3. pay_chf_75_fee
4. manual_review_3_5_days
5. receive_notification_approval

required_documents:

• business_registration_extract
• proof_of_address
• id_business_owner

upgrade_and_verify

official_partner_badge

partner_accounts_for_special_relationships

who_can_be_partner:

• brockis_second_hand_shops
• registered_ngos_charities
• organizations_formal_agreement

partner_benefits:

• official_partner_badge_purple
• Niveau da confidenza il pli ault
• appear_verified_sellers_filter
• no_cost_partnership

partner_verification_cannot_purchase

inquire_partnership

unverified_sellers_no_badge

Quai na vul BETG dir automaticamain ch'els n'èn betg fidabels - blers vendiders legitims n'han simplamain betg cumprà la verificaziun.

buying_from_unverified_sellers:

• extra_caution_advised
• Sa scuntrar en lieus publics segirs
• inspect_items_before_paying
• never_pay_before_seeing_item

most_unverified_sellers_legitimate

Boosts dan a tes annunzis in plazzament prioritar sura en ils resultats da tschertga ed en las paginas da categorias.

boost_benefits:

• appear_top_search_results
• boosted_badge_on_listing
• increased_visibility_views
• Dura 7 dis

boost_pricing:

boost_my_listings

using_boosts:

1. purchase_boost_credits
2. go_my_listings_page
3. click_boost_button_listing
4. boost_activates_immediately
5. listing_stays_top_7_days

important_notes:

• boost_credits_dont_expire
• can_boost_same_listing_multiple
• boosted_listings_always_above
• boost_ends_after_7_days

pro_accounts_chf_20_month

pro_accounts_designed_frequent_sellers

pro_features:

• 250 annunzis activs (vs_15_free)
• 10_photos_per_listing (vs_5_free)
• professional_business_name
• Analisas e perspectivas
• Support prioritar

upgrade_to_pro

additional_costs:

• user_verification: CHF 12 (one_time)
• business_verification: CHF 75 (one_time_pro_only)
• Boost singul: CHF 3 (per_boost_7_days)
• boost_bundle: CHF 10 (5_boosts)

Lieus segirs per s'inscuntrar:

• Centers commercials e centras
• Staziuns da polizia
• Cafés u restaurants cun blera activitad
• Staziuns da tren cun buna illuminaziun

Tips da segirezza:

• Di a insatgi nua che ti vas
• Sa scuntrar durant las uras da di
• Ta fidar da tes instinct
• Controllar objects avant pajar
• bring_friend_if_possible

Per infurmaziuns detagliadas davart segirezza, visita nossa Guida da segirezza.

common_scam_warning_signs:

• price_too_good_true
• seller_refuses_meet_person
• requests_payment_before_viewing
• poor_communication_grammar
• pressure_decide_quickly
• requests_unusual_payment_methods

protect_yourself:

• verify_seller_identity
• use_verified_sellers_filter
• never_send_money_advance
• inspect_items_personally
• use_secure_payment_methods

Sche il vendider disparescha suenter il pajament:

1. document_everything:
   • save_all_messages
   • screenshot_listing
   • keep_payment_receipts
2. Rapportar l'utilisader a Troovo:
   • use_report_button
   • provide_detailed_description
   • we_investigate_ban_if_needed
3. file_police_report:
   • contact_local_police (Telefonar 117)
   • provide_evidence_documentation
   • get_case_reference_number
4. contact_payment_provider:
   • paypal_buyer_protection
   • bank_may_help_fraud_cases

troovo_will_cooperate_authorities

if_fraud_police_investigate

what_data_troovo_has

troovo_can_provide_police:

• user_account_information (email_username_phone)
• listing_history
• message_history
• ip_addresses_login_logs
• verification_status (whether_user_paid_verification)
• transaction_dates_times

what_data_stripe_has

stripe_identity_stores:

• government_id_photos (passport_id_card_license)
• full_legal_name
• date_of_birth
• id_number
• verification_selfie_photo

how_police_request_data

1. file_police_report:
   • Contactescha la polizia svizra tar 117
   • get_case_number_formal_complaint
2. police_contact_troovo:
   • police_send_formal_request: [email protected]
   • troovo_provides_account_data
3. police_contact_stripe:
   • stripe_has_legal_process: stripe.com/legal/ler
   • police_submit_subpoena_stripe
   • stripe_responds_to_legal_requests

troovo_cooperates_with_law_enforcement

Rapportar problems via quests chanals:

• Rapportar annunzi - Utilisescha il buttun "Rapportar" sin l'annunzi
• Rapportar utilisader - Utilisescha il buttun da rapportar sin profils
• Contactar support - Utilisescha il formular da contact per problems
• Situaziuns d'urgenza - Contactescha la polizia svizra tar 117

Nus examinain rapports entaifer 24 uras

Troovo è mo ina plattafurma - nus na elavurain betg pajaments per objects.

Metodas segiras da pajament includa:

• Contants tar ritirada - Controllar objects avant pajar
• TWINT - Sistem svizzer da pajament mobil
• Transfer bancari - Mo per vendiders fidads
• PayPal Goods & Services - Offra protecziun per cumpradors

Gratuit per diever persunals!

• Crear annunzis - Gratuit
• Tschertgar e navegar - Gratuit
• Trametter messadis ad auters utilisaders - Gratuit
• Fin 15 annunzis activs - Gratuit

optional_paid_features:

• Conto Pro: CHF 20/mais
• user_verification: CHF 12 (one_time)
• business_verification: CHF 75 (one_time)
• listing_boosts: CHF 3-10

Troovo n'offra betg directamain spediziun, ma vendiders pon offrir opziuns da spediziun:

• Posta Svizra - Servetsch da consegna naziunal
• Curiers privats - DPD, DHL, etc.
• Mo ritirada - Blers vendiders prefereschan ritirada locala

Custs da spediziun e organisaziun vegnan cunvegnids tranter cumpradur e vendider.

Troovo sustegna ils linguatgs principals da la Svizra:

• Tudestg - Deutsch
• Franzos - Français
• Talian - Italiano
• Englais - Per utilisaders internaziunals ed expats
• romansh - Rumantsch

Ti pos midar tia preferenza da linguatg en las configuraziuns da tes profil.